New Patients Consultation Process

What to expect during your consultation

The success and safety of your plastic surgery procedure depends very much on you being completely candid during your consultation. By being actively involved in your consultation, problems, concerns and questions you may have can be addressed by our surgeons at Criswell & Criswell.

Before your Consultation

Talking with Patty: When you first contact us, you will likely talk with our Patient Care Coordinator, Patty. Take advantage of their knowledge of plastic surgery and ask any questions you’d like. Also, please give them as much information about yourself as you can, sharing your goals and expectations. Be prepared to discuss the approximate cost of your procedure, how you plan to finance it, and what your time frame is for surgery. Our Patient Care Coordinators will often set a date for surgery if you are clearly interested in moving forward. Also, you may be asked a few questions about your overall health and any particular details related to the procedure you are interested in.

Complete your health information and demographics on our Online Web Portal prior to your consultation, you will be required to complete our Online Web Portal questions. This is important for your safety, giving our doctors the information they need to give you the best quality care. Also, by completing this form online, before your consultation, you will have more time to spend talking with the doctor.

Read our welcome letter and consent forms. This is important for you to be able to understand our practice’s policies, and at your consultation you will be asked to sign that you have read them.

At your Consultation

Arrive a little early. Bring a photo ID and plan to sign that you have read our welcome letter and consents.

Be prepared to discuss and answer questions about:

  • Your plastic surgery goals and desires
  • Why you want surgery, your expectations and desired outcomes
  • Your general health status, any pre-existing health conditions or risk factors
  • Medical conditions, drug allergies and medical treatments
  • Use of current medications, vitamins, herbal supplements, alcohol, tobacco and drugs
  • Previous surgeries
  • Family medical history

Your surgeon will also:

  • Examine you and ask you to point out what areas you are interested in changing
  • Your surgeon may take detailed measurements of certain areas
  • Your surgeon will likely point out features of your body that you may or may not have noticed before, like asymmetry, shape, and skin quality
  • Discuss your options and recommend a course of treatment
  • Discuss likely outcomes and any risks or potential complications
  • Discuss the use of anesthesia during your procedure

Your Nurse will then:

  • Take photographs for your medical record to assist in surgical planning
  • Help you try on breast implant sizes if your consultation involves breast augmentation
  • Answer any further questions you may have

Completing Consultation

Patty will meet with you to proceed with surgical planning and scheduling. They will give you a financial quote for the procedure or procedures that your surgeon recommended. You will be asked to sign this quote, acknowledging that you are aware of the fees associated with your individual procedure. There are no hidden fees in your quote. All quotes will include the cost of the procedure, facility costs, and any anesthesia costs. All of your preoperative and postoperative visits are included in the surgical package, as well as your initial surgical garment and supplements if applicable. If needed, your doctor will write a prescription for medication for surgery; the cost of these medications is not included.


14835 Ballantyne Village Way, Suite 210 Charlotte NC, 28277

704-930-0428 Directions

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Practice Policy Update Regarding COVID-19

Your health, safety, and wellbeing is our top priority.

Our office is open, and we are excited to be providing you with select services! Criswell & Criswell Plastic Surgery is leading the way in Charlotte and the South East region with our cutting edge technology, and continued safety measures We appreciate the trust you place in us and wish to assure you we are addressing the COVID-19 outbreak at the highest level to continue to ensure you enjoy an exceptional experience.

Criswell & Criswell Plastic Surgery is committed to taking proactive precautions, grounded in science, to provide the highest level of quality care to our patients. In addition to our already stringent policies, our office has implemented strict protocols and procedures based on the recommendations of The American Society of Plastic Surgery, the American College of Surgeons, the North Carolina Department of Health and Human Service Task Force, and the CDC. All staff members and surgical patients have tested negative for COVID-19 meaning our Quad A certified surgical suite is among the safest centers in the region.

We strive to consistently provide you with cutting edge technology for an exceptional patient experience. Our practice offers virtual consultations which you can enjoy in the comfort of your own home. Our virtual consultation process ensures you have ample time to have your questions answered and spend time getting to know your physician. You can also enjoy full access to your skincare specialist, nurses, and Patient Coordinators through virtual visits.

We know everyone is very busy and your time is valuable. Our in-person visits are designed with you in mind to keep your wait times short, and your in-room time effective and focused on your goals so we can get you back to your life.

We are privileged to serve you at Criswell & Criswell Plastic Surgery and are here to support you during these uncertain times.

Sincerely and with warm regards,

Bryan K. Criswell M.D., F.A.C.S.
Kara K. Criswell M.D., F.A.C.S.

Virtual Consultation
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